1) Acceptance of Terms
By accessing our Site, requesting an estimate, booking service, texting our number, or otherwise engaging with Next Generation, you agree to these Terms. If you do not agree, do not use the Site or our services.
2) Changes to Terms
We may update these Terms at any time by posting a revised version on the Site and updating the “Effective Date.” Your continued use after changes means you accept the new Terms.
3) Services; Estimates; Scope
We provide residential and commercial window and door products and related services (installation, replacement, repair, consultation).
Estimates/quotes are based on information available at the time and are not binding if conditions differ onsite (e.g., hidden rot, structural issues, code requirements).
Unless stated otherwise in writing, estimates are valid for 30 days. We may require a deposit to schedule work.
4) Scheduling; Access; Customer Responsibilities
You agree to provide safe, reasonable access to the work area and to secure pets and valuables.
You are responsible for identifying utilities and any known hazards.
If permits/HOA approvals are required, we’ll clarify who obtains them (you or us) before work begins.
5) Pricing; Payment; Late/Change Fees
Prices exclude taxes/fees unless specified. Payment is due as stated on your invoice. Late balances may incur a [1.5% per month] finance charge (or the maximum allowed by law).
Change Orders: Any customer-requested changes after approval may affect price and schedule; we’ll document and obtain approval before proceeding.
Chargebacks on authorized work may be sent to collections.
6) Promotions; Tiered Coupons
Promotions/coupons (including “tiered coupons”) are one per job, non-transferable, and cannot be combined unless we state otherwise in writing.
Promotional offers can change or end at any time. Any misuse or suspected abuse voids the offer.
7) Materials; Warranties
Manufacturer warranties on products are provided by the manufacturer; terms vary by brand/model and will be shared on request.
Workmanship warranty: We warrant our labor against installation defects for [X years] from completion. This does not cover misuse, neglect, alterations by others, normal wear, acts of God, or issues unrelated to our work.
Your exclusive remedy for breach of warranty is repair or re-performing services, at our discretion.
8) Disclaimer of Other Warranties
Except as expressly stated, services and the Site are provided “as is” and “as available,” without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, non-infringement).
9) Limitation of Liability
To the fullest extent permitted by law, Next Generation is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim will not exceed the amount you paid for the specific services giving rise to the claim.
10) User Content; Reviews; License
If you submit reviews, photos, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with our business, per applicable law. Do not submit content you don’t have rights to.
11) Intellectual Property
All Site content, trademarks, logos, and materials are owned by Next Generation or our licensors and are protected by law. You may not copy, distribute, or create derivative works without our written permission.
12) Third-Party Links & Tools
The Site may reference third-party sites, tools, or financing providers. We are not responsible for their content, terms, or privacy practices. Use third-party services at your own risk.
13) Prohibited Uses
You agree not to misuse the Site or services (e.g., reverse engineer, interfere with security, spam, scrape, or violate laws).
14) Text Messaging Program (A2P/TCPA)
Opt-in methods: (a) submitting our web form and checking the consent box; and/or (b) texting START to (484) 537-8401.
Program description: We send promotional and service SMS/MMS (e.g., quotes, scheduling, reminders, updates, limited-time offers).
Message frequency: Varies.
Message & data rates may apply.
Opt-out: Reply STOP to cancel at any time.
Help: Reply HELP for help or contact us at (484) 537-8401.
Consent is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
Keep your contact information accurate; you are responsible for charges from your carrier.
15) Dispute Resolution; Arbitration; Class Action Waiver
Any dispute arising out of or relating to these Terms or our services will be resolved through binding arbitration on an individual basis in [County, State], under the rules of [AAA/JAMS]. You and we waive any right to a jury trial or to participate in a class action. You may bring claims in small-claims court if eligible. This section survives termination.
16) Governing Law; Venue
These Terms are governed by the laws of [State], without regard to conflict-of-laws rules. Exclusive venue lies in the state or federal courts located in [County, State], unless arbitration applies.
17) Severability; Entire Agreement
If any provision is found unenforceable, the remaining provisions remain in effect. These Terms constitute the entire agreement regarding the Site and services.
18) Contact
Questions about these Terms? Email [email protected] or call (484) 537-8401.